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FAQ
General Consulation
Q: How do I open a Zhongrong PT Online Trade account?
A: You may download the Client Agreement and the Internet Trading Agreement from the Zhongrong PT Securities Ltd Site -- Account Opening page. You have to submit those agreements and the copies of your supporting documents (H.K.I.D. card or passport, Proof of residential address) in person. OR You can contact any of our professional Account Executives / Managers for assistance.

Q: How to operate with the Online Trade system?
A: You can read the User Guide and practicing the DEMO system before making any deal on Online Trade system.

Technical Questions
Q: Which operating system is better?
A: Zhongrong PT Online Trade supports Microsoft Windows System.

Q: Which web browser is better?
A: Internet Explorer or FireFox with JAVA installed.

Q: How secure is Zhongrong PT Online Trade system?
A: We protect your personal information through the implementation of the following technologies.
  • Fire Wall
  • 128 bit Secure Socket Layer (SSL) (SSL)
  • Encryption Technology

Why the browser could memorize my account number and password?
It is the auto-complete function on your browser. You must disable this function on your browser. Make sure that you clear the CACHE and close your internet browser after logging off.

Accounts Information
Q: What can I do if I forget the password?
A: You can contact our 24hours hotline at + (852) 2918 5005 for assistance.